FAQs
Welcome to Flex & Fit's FAQ page! Below you'll find answers to some of the most common questions. If you can't find the information you're looking for, feel free to reach out to our customer service team.
Orders & Shipping
1. How long will it take to receive my order?
We aim to process all orders within 2-5 business days. Delivery times may vary depending on your location, but on average, it takes 7-20 business days for orders to arrive. You’ll receive a tracking number once your order is shipped so you can stay updated on its status.
2. Do you offer international shipping?
Yes! We offer worldwide shipping. Shipping times and costs may vary depending on your location, and any customs fees are the responsibility of the buyer.
3. Can I track my order?
Absolutely! Once your order has been shipped, we will send you a tracking number via email. You can use this number to track your package on our tracking page or the carrier's website.
4. My order hasn’t arrived yet. What should I do?
If your order hasn’t arrived within the estimated delivery window, please check your tracking information first. If it’s still not resolved, contact our support team at info@flexandfitt.com, and we’ll assist you in locating your package.
5. Where are your products sourced from?
We work with trusted suppliers worldwide to bring you high-quality products. Our goal is to offer the best selection of fitness and lifestyle gear at competitive prices.
6. Are your products environmentally friendly?
We are committed to sustainability. While not all products are eco-certified, we actively seek out suppliers who follow ethical and eco-friendly practices to reduce our environmental footprint.
7. How do I care for my Flex & Fit products?
Product care instructions vary based on the item. For apparel, we recommend machine washing on a gentle cycle with cold water and air drying. For accessories and equipment, please refer to the specific instructions provided with each product.
8. Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track orders easily, save shipping addresses, and access special offers.
9. How do I contact customer support?
Our customer support team is here to help! You can reach us by emailing
10. Can I cancel or modify my order?
We process orders quickly, so modifications or cancellations are only possible within 24 hours of placing your order. If you need to cancel or change your order, please contact us immediately at info@flexandfitt.com.
11. Do you offer discounts or promotions?
Yes, we frequently offer discounts and promotions. To stay updated, sign up for our newsletter or follow us on social media for the latest offers.
12. Will I have to pay customs fees on my order?
Customs and import duties may apply depending on your country’s regulations. These fees are the responsibility of the customer and are not included in our shipping charges.
